Simple returns.

Returns and exchanges must be requested within 7 days of delivery. Requests made after this window can't be accepted, though you're always welcome to contact us if something has genuinely gone wrong.

• Shoes must be unworn, unwashed and free of scuffs, marks or odour.
• Try them on indoors, on a clean surface, before removing tags.
• Original box, tags, dust bag and any inserts must be included.
• The shoe box is part of the product — please don't tape or label it directly.

Size and colour exchanges are free where stock is available. If your requested size is sold out, we'll offer an alternative style or a full refund — your choice.

• Refunds are issued after the returned item passes inspection (1–3 working days).
• Bank transfers and card refunds reflect within 5–10 working days.
• Cash on Delivery orders are refunded by bank transfer to your provided account.
• Return shipping is covered by us for defective or incorrect items.

If your parcel arrives damaged or contains the wrong item, email us within 48 hours with photos of the shoes and the box. We'll arrange a free pickup and send a replacement immediately — no restocking fee, no argument.

• Items marked final sale or clearance.
• Footwear showing visible wear, sole dirt or outdoor use.
• Products returned without the original box or tags.

Email support@jadan.pk with your order number, the item you'd like to return and the reason. We reply within one working day.